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Customer abuse epidemic in retail

Shop assistants and cashiers are often among the least paid, but they are the ones who bear the brunt of angry and unreasonable customers.

A new campaign is underway to tackle what’s being called a customer abuse epidemic in retail and fast food outlets across the country.

National Retailers Association CEO Dominique Lamb tells Mark businesses need to take a zero-tolerance approach to badly behaved customers.

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Karl Stefanovic
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