Questions regarding this policy should be directed in the first instance by writing to us at the following address:
170 Pacific Highway,
St Leonards NSW 2062
The Website is owned and operated by Southern Cross View Pty Ltd, which is part of Fairfax Digital Australia & New Zealand Pty Limited ABN 34 087 887 456, the online subsidiary of Fairfax Media Limited ("We" and "Us"). Information provided by you to the Website may be shared amongst these companies, including their subsidiaries and related companies. However, except in the limited circumstances set out below, none of these companies will provide personally identifiable information about you to third parties without your express permission.
Collection of Personal Information
We respect your privacy and will endeavour to ensure your privacy is maintained when providing information electronically. There are two kinds of information that websites can obtain about you:
Aggregate Information is anonymous data that websites use to analyze trends, administer the Website, diagnose problems on the sites' servers, track user's movement, gather broad demographic information for aggregate use and to help improve the quality of the web pages. It may derive this information from a domain name or an IP address. None of this information is connected with Personally Identifiable Information.
Personally Identifiable Information
Personally Identifiable Information is any information that personally identifies you. When you become a Website member, we ask you for personal details including name, post code, date of birth, your location, gender and email address. We may also ask you to provide us with some lifestyle information when you register with the Website or for various features of the Website.
Some of the information that we ask you for is mandatory. The primary purpose for which we collect it is to enable us to identify who is using the service and enables you to get the most out of the Website and to provide you with activities and information in relation to Fairfax Radio Network's radio stations (including 2UE, 3AW, Magic 1278, 4BC, 4BH 6PR and 96fm) and other businesses (including Southern Star, Satellite Music Australia, Radio Monitoring and Fairfax Radio Syndication). If a question is not specified to be mandatory it is up to you whether or not you answer it.
We also record other information including responses to promotions, give-aways and competitions. Whenever a page is requested from our webserver, we record the time, date and URL of the request, along with information on the browser software that is being used. This information is collected to enable us to better understand the preferences of our members and to enable us to better target our communications including competitions and prizes.
Any information you post on bulletin boards and/or communicated in chat areas and the like on the Website becomes public information. While we strive to protect and respect your privacy, we cannot guarantee the security or treat as personal information any information you disclose in a chat room or bulletin board.
Disclosure of Personal Information
We may share Aggregate Information with companies in the Fairfax Media group, and our partners, , advertisers and sponsors. Personally Identifiable Information about you may be shared in the Fairfax Media group, and may be shared to external service providers for analysis purposes only. Fairfax Radio Network will not contact you directly unless you choose to opt-in to receive information about Fairfax Radio Network programs.
We will also disseminate Personally Identifiable Information about you where we believe it is necessary:
- because it is required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, cooperate with law enforcement or other government agencies, or comply with a legal process served on the Website or court orders;
- to provide you with a service which you have requested;
- to protect our rights or property or those of any Website user, or any member of the public.
- to lessen or prevent a serious threat to a person's health or safety.
Except as described above we will not share your Personally Identifiable Information with any third party without your consent unless we tell you otherwise when asking for it.
Use of Personal Information
In addition to use for the purposes of the disclosures above, we may use your Personally Identifiable Information to:
- identify winners of competitions conducted through the Website by posting the names (or user names ) of the winners and their suburb and state of residence;
- notify you if you are a winner of a competition;
- where you have agreed, send you information about Fairfax Media, Us and the Website;
- where you have agreed, give to our partners, advertisers or sponsors.
You may wish to enter competitions via the Website. You will be required to provide some Personally Identifiable Information in order to enter each competition. Entries to competitions, which may include Personally Identifiable Information, become the property of the party which is the specified promoter of the competition ("Competition Promoter"). We may be the Competition Promoter, but from time to time, the promoter of the competition may be another company in the Fairfax Media group or our sponsors or advertisers. Accordingly Personally Identifiable Information will be available to the Competition Promoter for the purpose of administering the competition and notifying you if you are a winner of the competition and for any other purpose to which you specifically agree.
If we are the Competition Promoter, we may make your Personally Identifiable Information available to third parties who have been contracted by Us, for the purpose of administering the competition.
Site and Service Updates
We also send you site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with you to provide requested services and in regards to issues relating to your account via email or phone.
Storing, Deleting or Modifying Personal Information
Please note that we (and third parties to which we provide information) may be required to make copies of or store records (which may include Personally Identifiable Information) in order to comply with our record-keeping obligations under Australian laws.
If you've given us personally identifiable information in the past and wish to access or update that information, you may do so in accordance with the requirements and qualifications in the Privacy Act.
- Click on the My Membership Details link in the left hand navigation bar of the website (you will need to be logged in to view the My Membership Details page). Your details will appear in the form you used to register on our website. Please check that your information is accurate and make any required changes then submit your new details by clicking on the submit button at the bottom of the page.
- Send a letter to:
170 Pacific Highway,
St Leonards NSW 2062
Please note that, unless you notify us otherwise, we will assume that any personal information and preferences in the "My Details" section is correct and up-to-date.
Although it is not always possible to remove or modify information in the databases, we will make reasonable efforts to do so. If you've given us information for a third party (as mentioned above) and we've already passed it on, we cannot delete or change the information. At your request, we will inform you how to contact those third parties who hold information relevant to you.
Spam is the term used to refer to unsolicited electronic messages. We operate an opt-in only policy so we'll only send you commercial electronic messages with your express consent, unless:
- we are otherwise permitted by law to send it to you.
If you are receiving commercial material using the Website or purporting to be connected or associated with the Website, Fairfax Media or its subsidiaries, please tell us so that we can take appropriate action.
Security of Personal Information
We've taken precautions to protect your security. These include provisions to preserve the security of the information in our own systems and to prevent unauthorised access, use of disclosure and back-up systems to prevent accidental or malicious loss of data. In addition, employees and contractors who provide services which allow them to access personal information are required to respect the confidentiality of personal information held by Southern Cross View and Fairfax Media.
Unfortunately, there are always risks involved in sending information via electronic means including the Internet and you do it entirely at your own risk.
We will not be responsible for any unauthorised access or use of information held by us. We will also not be responsible if your information is accessed through an unauthorised or improper use of your account or membership privileges due to your failure to adequately secure your password.
When you register on the Website you will create a user name and password. You play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on the Website.
If you suspect that someone has your user name and password without your express permission, please let us know or change them immediately. You can update your password, including actions that you didn't approve or authorise yourself.
Links to Third Party Websites
This Website contains links to other sites. Please be aware that we are not responsible for the privacy practices of these or other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personally Identifiable Information. This privacy statement applies solely to information collected by this Website.
Additional Privacy Information
If you are interested in obtaining additional information on privacy, you can visit the Australian Federal Privacy Commissioner's website.