Recent entries
- Keeping the Greenies on the leash
- Flying Foxes and little girls
- Tony Abbott does a Turnbull
- Racists in our midst
- Time to go Stephen Robertson
- The Water Commission
- Habib and Gabe Watson
- ETS Police
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What we're talking about
- Darryl on Separation of Powers The Bliar Government thinks that the Doctrine of Seperation of powers means they have seperate laws that relate to them and ... more
- Darryl on Flying Foxes and little girls Not until one of these magistrates or politicians families are personally affected will scum like Fetalaiga ever see a ... more
- Liberator on Flying Foxes and little girls In the eyes of Sandra Kanck, former leaderor the former Democrats, a spider is not more, or less, important than a human ... more
- Brian on Smith Blog - Our Right to Feel Safe Change one word in the sentences . Maximum to MINIMUM I will be there on Wednesday more
- angry on Flying Foxes and little girls This is the SICK and PERVERTED laws you get from FANATICAL greenies. Human being to them are seen as simply PARASITES on the ... more
- Shez on Halal certification It doesn't say it, but those are the guidelines required for something to be labelled Halal or "permissible". :-) more
- angry on Halal certification "Shez", for your edification the word "halal" is NOT mentioned in the Bible ANYWHERE! FAIL! more
- angry on Halal certification "Shez"... Given your rabid and fanatical support for this, please remember that you are free to emmigrate to a muslim ... more
- angry on Flying Foxes and little girls This SO TYPICAL of the Leftist ideology of anna BLIER'S government! She and her government are on the nose and well and ... more
- Ray on Halal certification Halal signifies that a product or object etc is permissible as per Islamic law. Therefore bananas,apples etc are edible ... more
- JohnE on Racists in our midst I amazed to see indians taking over all the 'menial' work (no disrespect to that type of work intended). Every trolley boy ... more
- JohnE on Flying Foxes and little girls Absolutely disgusting. Simply not good enough. If the law is NOT acceptable, we the people, have the power to change it. I ... more
- Shez on Flying Foxes and little girls I wouldn't wish bad on anyone, but maybe if one of these judges that give out these so called punishments are victims of a ... more
- Shez on Halal certification Halal in the Bible... FROM THE BIBLE: Deuteronomy 14:3-10. Do not eat any detestable thing. These are the animals you may ... more
- David T on Tony Abbott does a Turnbull Tony, we need a strong opposition not a fickle oppostion. Please don't give the government any more ammunition as this will ... more
- Albert on Flying Foxes and little girls These laws prove once again that the environmental movement is not about taking action to protect human life and future ... more
- angry on ETS Police SUBJECT: 'Execute' Skeptics! Shock Call To Action: 'At what point do we jail or execute global warming deniers' -- ... more
- unimpressed on Flying Foxes and little girls Fetalaiga's 18 month ban from driving just shows the level of stupidity of both the law makers and the magistrates that ... more
- Lynne on Flying Foxes and little girls The only thing in Queensland that is better protected than these disease riddled flying vermin are bureaucrats. When are ... more
- LEONARD on Separation of Powers The Doctrine of the Separation of Powers has become simply a joke. It purpose is to separate the Legislature, the Executive ... more
The Phone Companies
Most Australians are pretty easy going. It takes a fair bit for most of us to go to the trouble of lodging a complaint about poor service. When was the last time you sent a restaurant meal back?
When you have a problem with a phone company the process to get it solved is pretty time-consuming. First you've got to go to the phone company, go through their process to get the problem solved. If you go through those hoops and you're still not happy, then you can go to the Telecommunications Industry Ombudsman to try to get their help. That should be the last resort.
So it's jaw-dropping that 150,000 people lodged an official complaint with the Telecommunications Industry Ombudsman about our phone companies last year. 150,000 people complaining about 268,645 individual customer complaints that the phone companies hadn't fixed.
This industry seems to think it's a law unto itself. And of course with 90% of the $40 billion a year industry's profits, Telstra is the main offender.
One of the blokes I work with, Kevin Turner, has just come back from New Zealand. He took his Telstra wireless broadband connection with him. It worked OK in New Zealand and he used it to download 678 megabytes of data (maybe one or two reasonable sized photos). He "roamed" onto a phone company in New Zealand. That phone company would have charged Telstra no more than it charged a New Zealand local - maybe $10 or $20 absolute tops. But the bill Kevin got from Telstra - $10,000. What a rip-off. Just pure, gouging profit for the monster gorilla Telstra.
Or this. The husband of the Consumer Telecommunications Network CEO bought a mobile phone from Telstra. It was faulty. He returned it to the dealer. Six weeks later the dealer denied it had the phone. Then admitted they'd lost it. Then they tried to sell him a new phone with a new contract, while still charging him under the old contract. After the Telecommunications Industry Ombudsman stepped in Telstra promised a new handset. But the customer was billed for it anyway. Which sent him back into the same circle of complaints and no resolution. Months later Telstra found the original faulty phone.
The notion of customer service in the phone companies is a joke. Why do they bother with computer voice systems that say "your call is important to us, please select from the following option." It's total BS. Your call is not important to them unless you're going to buy something. It would be more honest to say "your call is a dead-set pain in the butt to us so we're going to make it so frustrating that hopefully you'll go away."
When the industry is so manifestly not up to fixing its own problems, there has to be a real role for the government to step in and regulate with serious fines for non-compliance.
