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Customer service woes

Posted by: Staff writers | 12 November, 2012 - 12:21 PM
Checkout

4BC Weekend Mornings: Whatever happened to good customer service?

Whether it's the service station attendant not acknowledging you, checkout operators that seem to close and go on tea right when it is busy how does service affect a shoppers experience and a retailers success?

Ian Maurice speaks with Consumer Affairs Expert Dr. Gary Mortimer to find out.

Blog comments Your Say

  • The key word is service.
    Australian consumers generally put price before service and then complain about the latter.
    Geez, you can't have your cake and eat it.
    Either you buy cheap products or you pay more for quality and service, it's youtr choice.
    Cheap is only a temporary move anyway to push the competition out.
    It is the main reason that good quality Australian products are few and far between.
    Nobody really wants to pay for quality.
    Chinese crap will do just fine with the avg Aussie shopper.
    Ironically the same people who buy chinese , complain about Aussie jobs going overseas.
    Hypocrits.

    Rich Wednesday 14 November, 2012 - 2:42 PM
  • Good morning,

    Thank you for making this pod cast work.

    Very interesting topic.
    We offer service to our clients.

    Thank you,

    Regards,

    Gordon.

    Gordon Heelan Wednesday 14 November, 2012 - 9:00 AM

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