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What we're talking about

  • Jeff Deslandes on Jeff Deslandes For those interested in my story...It's now October 2014, still have regular booster injections of my vaccine, remain free ... more
  • John on Calls for Island bridge RITA the Bridge Majority all know you are for the Bridge. The bridge to Bribie has made it the most unique pristine life ... more
  • Rita on Calls for Island bridge Reg, I am all for a bridge to Russell Island... It is well over due/ the only solution to fix the ongoing parking & ... more
  • Reg Southern on Calls for Island bridge I'm with Rita too. The bridge to Bribie Island is destroying Bribie Island. The whole reason for moving here and living ... more
  • From Ebola to military on our streets on Ebola tests return negative First and foremost is the potential threat. Every time the virus infects a new host it mutates and becomes stronger. At the ... more
  • Dirty Harry on Terror suspect planned to behead police The Victorian police are nationally renowned for firing the warning shot into the chest of the alleged criminal. Not once ... more
  • Justin on Terror suspect planned to behead police If a bikie did this there'd be no holding back. But a Muslim, oh no, "Islam is peaceful, he acted alone." But then again, ... more
  • Its decision time on Terror suspect planned to behead police Consider these issues. The Ukraine, Malaysian Airlines, Ebola, ISIS and Syria. Considered in isolation they all assist the ... more
  • CRY FREEDOM on Terror raids in Australia Thanks labor for letting them in by the boat loads. more
  • Gutless Wonders on Terror raids in Australia How do you sleep at night. How can you look into your childrens eyes and not accept the fact that your actions are ... more
  • All stand in applause for WA on Terror raids in Australia How clever is WA. We should all take of our hats to their extraordinary contribution. The WA division of Fairfax radio is ... more
  • Australia is a nation under siege on Terror raids in Australia When foreign or domestic enemies attack or seek to undermine Australia, government is the first line of defence. When ... more
  • John on Calls for Island bridge Phillip ISLAND, Bribie ISLAND ask any of there locals, they still say mainlanders, what a rediculous arguement if you build ... more
  • John on Calls for Island bridge I'm with you Rita, Two words for me , Bribie Island still pristine where locals enjoy living and touries can't get enough ... more
  • John on Calls for Island bridge I'm with you Rita, Two words for me , Bribie Island still pristine where locals enjoy living and touries can't get enough ... more
  • John on Calls for Island bridge I agree totally with Walter. A bridge will destroy the uniqueness of Russell Island. It appears that the almighty dollar is ... more
  • eddie terrill on Catch up with Ken Sparkes hi ken; great show tonite 30-09;enjoy the music once again ,keep on rocking from a60s&70s listener.eddie t. more
  • Bruce Norman on Farewell Mark 'The Ear' I started listening to Mark when the 4BC came to Tasmania, and I just think the "turf teasers", even though you have to wake ... more
  • John on Calls for Island bridge Did buy a block to build and retire to one day. It's nice to get good clean discussion about the Bridge , not to sure about ... more
  • Helen Arnall on Calls for Island bridge Private enterprises could be used to build a bridge - Look to Isle of Skye in Scotland - lots of protests, but successfully ... more

Customer service woes

Posted by: Staff writers | 12 November, 2012 - 12:21 PM
Checkout

4BC Weekend Mornings: Whatever happened to good customer service?

Whether it's the service station attendant not acknowledging you, checkout operators that seem to close and go on tea right when it is busy how does service affect a shoppers experience and a retailers success?

Ian Maurice speaks with Consumer Affairs Expert Dr. Gary Mortimer to find out.

Blog comments Your Say

  • The key word is service.
    Australian consumers generally put price before service and then complain about the latter.
    Geez, you can't have your cake and eat it.
    Either you buy cheap products or you pay more for quality and service, it's youtr choice.
    Cheap is only a temporary move anyway to push the competition out.
    It is the main reason that good quality Australian products are few and far between.
    Nobody really wants to pay for quality.
    Chinese crap will do just fine with the avg Aussie shopper.
    Ironically the same people who buy chinese , complain about Aussie jobs going overseas.
    Hypocrits.

    Rich Wednesday 14 November, 2012 - 2:42 PM
  • Good morning,

    Thank you for making this pod cast work.

    Very interesting topic.
    We offer service to our clients.

    Thank you,

    Regards,

    Gordon.

    Gordon Heelan Wednesday 14 November, 2012 - 9:00 AM

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