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  • Bruce Norman on Farewell Mark 'The Ear' I started listening to Mark when the 4BC came to Tasmania, and I just think the "turf teasers", even though you have to wake ... more
  • John on Calls for Island bridge Did buy a block to build and retire to one day. It's nice to get good clean discussion about the Bridge , not to sure about ... more
  • Helen Arnall on Calls for Island bridge Private enterprises could be used to build a bridge - Look to Isle of Skye in Scotland - lots of protests, but successfully ... more
  • Dale on Crime corner Whiskey au Go Go Bluey O.Gorman loved to go the knuckle with the smartys but no way was he involved with the rat pack or ever on the take. more
  • Rita on Calls for Island bridge Russell Island is a fast growing community with needs as any other. A bridge would give RI residents a future with ... more
  • GregHS on Calls for Island bridge Walter, if I say just one word - parking, that would crush your arguments. No matter what, growing population will not stop ... more
  • James W on Calls for Island bridge Island Owners should stump the money up, if they want it. It will be their land values that will increase to offset the ... more
  • walter on Calls for Island bridge The whole idea of island living is the apeal of seperation & apart from mainland living. A bridge would ultimately destroy ... more
  • Debbie Copnell on Kim Mothershaw Cruise Hi Kim How's the family? My father heard you advertise on radio a cruise to Gallipoli for Anzac day next year. Could you ... more
  • Craig on VIDEO: Terrorist discussion Only trouble with this video is it was created on the 16th July, that is a day before the plane was destroyed. So who is ... more
  • Ash Gulati on Calls for Island bridge OMG still no bridge, I thought it will be due for maintenance soon... since how long the residents been yelling for one... ... more
  • Cheryl on Calls for Island bridge Dear readers.Russell Island is defianetly growing.Why because the demand of affordable land is sadly becoming unavailable.I ... more
  • CHARLES on New banknotes Like to see just plenty of $100 notes shared around.. more
  • Karen on Boland back for Brisbane I would listen in the mornings if Warren Boland STAYED, otherwise NO!!!! more
  • mal moon on 30 pubs in 30 days I would like to get the sound track from 30 pubs in 30 days more
  • jodi on New banknotes tacky looking, surely they can put these amazing Australian's on notes that don't look like so cartoony, i think its the ... more
  • Reg on Boland back for Brisbane Great to hear that at least 4BC knows Warren's value. ABC really lost the plot when they dumped him. I'm just at a loss to ... more
  • Rita on Calls for Island bridge If you would like to support Russell Island Queensland please join Russell Island Queensland Bridge supporters on Facebook. ... more
  • Rita on Calls for Island bridge Russell Island is a community & part of the RCC & should be treated as such. If they need a better solution to transport ... more
  • Geoff Emerton on Beatles Day Without any doubt, the biggest sporting event in the world is the Hockey World Cup. How come there is no mention of it? more

Customer service woes

Posted by: Staff writers | 12 November, 2012 - 12:21 PM
Checkout

4BC Weekend Mornings: Whatever happened to good customer service?

Whether it's the service station attendant not acknowledging you, checkout operators that seem to close and go on tea right when it is busy how does service affect a shoppers experience and a retailers success?

Ian Maurice speaks with Consumer Affairs Expert Dr. Gary Mortimer to find out.

Blog comments Your Say

  • The key word is service.
    Australian consumers generally put price before service and then complain about the latter.
    Geez, you can't have your cake and eat it.
    Either you buy cheap products or you pay more for quality and service, it's youtr choice.
    Cheap is only a temporary move anyway to push the competition out.
    It is the main reason that good quality Australian products are few and far between.
    Nobody really wants to pay for quality.
    Chinese crap will do just fine with the avg Aussie shopper.
    Ironically the same people who buy chinese , complain about Aussie jobs going overseas.
    Hypocrits.

    Rich Wednesday 14 November, 2012 - 2:42 PM
  • Good morning,

    Thank you for making this pod cast work.

    Very interesting topic.
    We offer service to our clients.

    Thank you,

    Regards,

    Gordon.

    Gordon Heelan Wednesday 14 November, 2012 - 9:00 AM

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