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What we're talking about

  • Bob Lord on Ford a "kick in the guts" Oh dear RichardJust watching our very own fiscal twit Nicholls stating that a raft of taxes will be rising in Queensland in ... more
  • bespectacled on New schools for Queensland How about using the fv school for a library and buy the adjacent commercial buildings to add to the school oval for leisure ... more
  • ArtG on New flood tax planned I knowwwww, mick, I knoowwww... more
  • Bob Lord on Ford a "kick in the guts" OK Richard, fair enough.The bloke who wants to run the country doesn't need to have a vision or plans for when he gets ... more
  • jaycee on Ford a "kick in the guts" my vishion 20/20,roberto earldomo, is maybe a bit on the blue side but overall I'm sitting pretty here on a north shore ... more
  • mick on New flood tax planned Artg she certainly did not want them to die of thirst so she opened up Wivenhoe and flooded Brisbane trying to drown them. more
  • Richard on Ford a "kick in the guts" Bob, you seem to be changing canoes mid stream and now paddling the other way.BTW Tony Abbott is not running the country.A ... more
  • mick on Ford a "kick in the guts" The majority of Australians do know that they do have good plans and visions for all Australians, you are just too stupid to ... more
  • Bob Lord on Ford a "kick in the guts" TSK TSKThose silly Ford people not having a good business plan hey Tony. Fabulous hindsight once again from you.Ya got a ... more
  • David T. on Analog TV switch-off will not affect 4BC Anyone with an analogue TV can buy a Digital set-top box. If you're on a full Govt. pension, you might get a box for free ... more
  • David T. on Lord Wedgwood on antiques Adam, Google them under Rick Milne Collectables and Shields Stamps and Coins. Both are in Victoria. I'm sure you'll find the ... more
  • Adam on Lord Wedgwood on antiques Can someone please provide me Rick Milne and Tony Shields email address so we can contact them.Thanks more
  • kernel fudpucker on IR changes opposed All smoke and mirrors. They all lie in the same BED !! more
  • kernel fudpucker on New schools for Queensland Private companies?? There's only one, SERCO!!!. Do your research, SHEEPLE !!!! more
  • kernel fudpucker on New flood tax planned How about a (POLITCAL FAILURE TAX) Payed back to the people, set at 200% more
  • Kattie on $5 to browse Coorparoo store Perhaps, we've been now excited to have the actual dad's or mom's early morning hours ingest. Listed here is a lack of yet ... more
  • single slot toasters review on Amalfi Coast Recpies I don't know whether it's just me or if everyone else experiencing problems with your website. It appears as if some of the ... more
  • Richard on Party precinct: failed Can not think of a time in the entire history of mankind where alcohol consumption has not led to etiquette hell.Let it ... more
  • hospitality is dead or rather never was on Party precinct: failed Get rid of hositality and its segeregation /and age groupdiscrimination practices and it might just bring back boomers and ... more
  • Gayle on New schools for Queensland Now this is called good Government and forward planning, the demographics have changed and there are more families with ... more

Customer service woes

Posted by: Staff writers | 12 November, 2012 - 12:21 PM
Checkout

4BC Weekend Mornings: Whatever happened to good customer service?

Whether it's the service station attendant not acknowledging you, checkout operators that seem to close and go on tea right when it is busy how does service affect a shoppers experience and a retailers success?

Ian Maurice speaks with Consumer Affairs Expert Dr. Gary Mortimer to find out.

Blog comments Your Say

  • The key word is service.
    Australian consumers generally put price before service and then complain about the latter.
    Geez, you can't have your cake and eat it.
    Either you buy cheap products or you pay more for quality and service, it's youtr choice.
    Cheap is only a temporary move anyway to push the competition out.
    It is the main reason that good quality Australian products are few and far between.
    Nobody really wants to pay for quality.
    Chinese crap will do just fine with the avg Aussie shopper.
    Ironically the same people who buy chinese , complain about Aussie jobs going overseas.
    Hypocrits.

    Rich Wednesday 14 November, 2012 - 2:42 PM
  • Good morning,

    Thank you for making this pod cast work.

    Very interesting topic.
    We offer service to our clients.

    Thank you,

    Regards,

    Gordon.

    Gordon Heelan Wednesday 14 November, 2012 - 9:00 AM

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