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  • Bob Lord on Electricity savings on way So the plan is to increase the risk of blackouts because people aren't prepared to pay for the excellent electricity service ... more
  • Bob Lord on “$80 billion black cloud" Major infrastructure investment occurring in Qld over the past few years before LNP according to the Commission of Audit:1. ... more
  • Gus Nathan on Vale, Haydn Sargent Really sad to learn of Hayden Sargent's passing away. Ever since our arrival in Australia in 1975, we tuned to 4 BC daily ... more
  • David T. on "Oh, Where's the feeling?" Yes James, I'm waiting for you to say something sensible. more
  • James W on “$80 billion black cloud" So the $4Bn per year we pay in interest could pay for so many schools, so many klms of roads and so many hospitals. What do ... more
  • James W on "Oh, Where's the feeling?" mick, AUstralia had never had AAA from all 3 major ratings agencies before Rudd was PM, FACT. more
  • Warren on Live webcam over Brisbane River. I would like to use your webcam. Seeing what you and your guests look like in the studio adds enjoyment to listening to ... more
  • mick on Colmslie saves it's Fish Factory Khushdeep ring Rudd's missus she is supposed to be the guru in placing people into jobs at a great expense to the taxpayer. more
  • mick on "Oh, Where's the feeling?" the recent state labor governments are the ones who have lost the aaa ratings in recent years. In Fact the most Triple A ... more
  • mick on Obesity a personal issue? Jack2967 obesity in itself can be the symptom of many other chronic illnesses and the result of medications used to treat ... more
  • Where is it? on LIVE NRL returns to 4BC What's happened to Fresh on Sunday? Disappeared when the CCT returned. Are you going to put it on at a different time?Would ... more
  • victor Madison on Promising signs for HIV cure I want to say hello to the world at large, I am very grateful for the good deeds DR.OGODOMEN did for me, I was a HIV ... more
  • Elisa Jed on MiniMovers fleet sabotaged Did they find the person that sabotaged the moving trucks? This is definitely a hard time to lose so many trucks. I think ... more
  • Annie Johnston on Boland back for Brisbane Warren, it is so good to see you are back on the radio. 4BCs gain is ABC's loss. And what a loss it is! Your league of ... more
  • Steve Yeppoon on Boland back for Brisbane Driving out to work this morning and planning to listen to Warren for the 3 hour drive. Disappointed to learn Warrens not on ... more
  • James W on "Oh, Where's the feeling?" Gone quite quiet again David T. more
  • Bob Lord on Mobile tech leading way Ah. Just a little. Currently 2 smartphones, 2 tablets and a laptop make use of a cable broadband, home wifi and a portable ... more
  • kerry jacques on Boland back for Brisbane I likewise , loved Saturday Mornings with Warren , just the variety of his programme was excellent , come on 4bc , move it ... more
  • Greg Brown on Wivenhoe dam release If Wivenhoe and Somerset Dams are raised by 8m and a new dam is built near linville, the Somerset Regional Council will ... more

Customer service woes

Posted by: Staff writers | 12 November, 2012 - 12:21 PM
Checkout

4BC Weekend Mornings: Whatever happened to good customer service?

Whether it's the service station attendant not acknowledging you, checkout operators that seem to close and go on tea right when it is busy how does service affect a shoppers experience and a retailers success?

Ian Maurice speaks with Consumer Affairs Expert Dr. Gary Mortimer to find out.

Blog comments Your Say

  • The key word is service.
    Australian consumers generally put price before service and then complain about the latter.
    Geez, you can't have your cake and eat it.
    Either you buy cheap products or you pay more for quality and service, it's youtr choice.
    Cheap is only a temporary move anyway to push the competition out.
    It is the main reason that good quality Australian products are few and far between.
    Nobody really wants to pay for quality.
    Chinese crap will do just fine with the avg Aussie shopper.
    Ironically the same people who buy chinese , complain about Aussie jobs going overseas.
    Hypocrits.

    Rich Wednesday 14 November, 2012 - 2:42 PM
  • Good morning,

    Thank you for making this pod cast work.

    Very interesting topic.
    We offer service to our clients.

    Thank you,

    Regards,

    Gordon.

    Gordon Heelan Wednesday 14 November, 2012 - 9:00 AM

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